A well-intentioned woman called last week to report a tree limb that had fallen and hit a power line. The limb, she said in a concerned tone, was resting on a meter. She provided her name, her mobile phone number and the address where the limb had fallen, which is important information we needed to respond to the situation.
However, she left this information on my office voicemail. It was several minutes before I returned to my desk, listened to the message and provided the information to our control room operators, who dispatched a crew to remove the limb and restore power. Those might have been precious minutes during which someone’s property could have been damaged, or worse.
To report a power outage or any problem with Bluebonnet’s equipment, it is critically important to call our outage number: 800-949-4414, which is monitored by our control room operators around the clock, every day. Or if it’s an emergency situation in which someone’s property or life is threatened, immediately call 911.
The situation last week was resolved quickly and without incident. But it might have been hours or possibly a few days before I listened to my messages. Calling 800-949-4414 to report a power outage, or 911 in the event of an emergency, is the quickest, most reliable way to ensure power is safely and efficiently restored.